2. How we use your information

We use the information we collect for the following purposes:

• To respond to inquiries and communications submitted through the website

• To manage your membership application, enrollment, and ongoing membership

• To schedule appointments and coordinate care

• To send you information about Skona Health's opening, membership availability, and updates you have requested

• To improve the functionality and content of this website

• To comply with applicable legal and regulatory obligations

We do not use your information for advertising purposes and we do not sell, rent, or trade your personal information to any third party.

3. How we store and protect your information

We take reasonable technical and administrative measures to protect the information you provide against unauthorized access, loss, misuse, or alteration. These measures include secure data transmission (SSL/TLS encryption), access controls, and use of reputable third-party platforms that maintain their own security standards.

Website form data is retained for as long as necessary to respond to your inquiry or manage your membership relationship, after which it is securely deleted. Health information submitted as part of your clinical care is governed by our HIPAA Notice of Privacy Practices, described in Section 6 below.

Please note that no method of electronic transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

4. Third parties we work with

To operate our website and deliver our services, we work with certain trusted third-party platforms. These parties may process your information only as necessary to provide their services to us and are required to protect your information in accordance with applicable law.

• Squarespace — website hosting and form data collection

• Acuity Scheduling — appointment scheduling and booking management

• SigmaMD — electronic medical records and membership management (governed separately by HIPAA)

• LabCorp/Quest — laboratory services ordered as part of your clinical care

• Analytics tools — website traffic and usage analytics (non-identifiable data)

We do not authorize any third party to use your information for their own marketing or business purposes.

5. Your rights

You have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information, subject to any legal or regulatory obligations we may have to retain it

• Withdraw consent to receive communications from us at any time by contacting us directly

• Opt out of non-essential cookies through your browser settings

To exercise any of these rights, please contact us at info@skonahealth.com. We will respond to all requests within a reasonable timeframe.

6. HIPAA and protected health information

Skona Health is a covered entity under the Health Insurance Portability and Accountability Act (HIPAA). Any protected health information (PHI) collected, used, or disclosed in the course of your clinical care is governed by our Notice of Privacy Practices (NPP), which is provided to all members at enrollment and available upon request.

Health information voluntarily submitted through website forms prior to enrollment is treated with the same care and confidentiality as PHI. We do not share this information with any third party except as necessary to provide your care or as required by law.

For questions about how your health information is used in the context of your clinical care, please refer to our Notice of Privacy Practices or contact us directly.

7. Cookies and website analytics

This website uses cookies and similar tracking technologies to support basic site functionality and to understand how visitors interact with the site. Cookies are small text files stored on your device when you visit a website.

We use the following types of cookies:

• Essential cookies — required for the website to function correctly

• Analytics cookies — help us understand visitor behavior in aggregate, non-identifiable form

You can control and disable cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of the website. We do not use advertising or behavioral tracking cookies.

8. Children's privacy

This website is not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13 without verified parental consent. If you believe a child has submitted information through this site, please contact us and we will promptly delete it.

9. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the date at the top of this page. We encourage you to review this policy periodically. Your continued use of this website following any changes constitutes acceptance of the updated policy.

10. Contact us

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your information, please contact us:

Skona Health PLLC

Snohomish County, Washington

Email: info@skonahealth.com

Phone: xxx